Once we have received your unworn, tagged dress; as well as your refund request, we will email a refund request confirmation within 5 working days. The refund process can take approximately 10 – 20 days depending on the individual processing time of your credit card. The processing time can vary greatly between card issuers, and unfortunately we have no control over this.
Articles in this section
- How Do I Cancel My Order?
- If my order has already been shipped can I still add a Back Up Dress?
- How do I make a change to my order after I have placed my booking?
- Can I wear both my back up and full priced dress?
- Will I be refunded for my back up dress if I don’t wear it?
- How long will it take for my order to be delivered?
- How do I request a refund or exchange on my order?
- When will I receive my refund if I cancel the order?