Return parcels take about 1-2 days to reach our warehouse. Once your parcel is received, your refund request will be processed within 3-5 business days.
For AfterPay, please note that for any refunds customers will need to allow an additional 3-5 business days for the funds to be cleared back into your account. Afterpay will reimburse any payments made, and cancel any outstanding payment instalments.
Please note that postage fees are non-refundable.
If you have any further questions regarding this, please kindly contact our Customer Happiness team at firstname.lastname@example.org or simply click on the 'Live Chat' icon you see in the bottom right-hand corner of the screen.