Our Cancellation Policy:
- If You wish to cancel a Booking, a cancellation request form must be submitted via Your My Account as soon as possible.
- If you have purchased Cancellation Protection at the checkout, then you will be eligible to receive a full cash refund of the Price of your Booking or Purchase. Please note that the Cancellation Protection amount itself is non-refundable.
- If your Booking is cancelled over 30 days before your shipment then you will be eligible for a full cash Refund of the Price of your booking or purchase, or Store Credits equal to the value of 110% of the Price of your booking or purchase.
- If your Booking is cancelled over 14 days before but less than 30 days before shipment then you will be eligible for a full cash Refund of the Price of your booking or purchase, or Store Credits equal to the value of 110% of the Price of your booking or purchase. In both instances you will be charged a Cancellation Fee in accordance with the Schedule of Cancellation Fees below.
- If your Booking is cancelled 14 days or less before shipment then we will issue You store credits equal to the value of the Price of your booking or purchase minus a Cancellation Fee in accordance with the Schedule of Cancellation Fees below.
- In respect of One-Time Rentals and Purchases only, once the Products have been dispatched from Our fulfilment centre, a refund request must be submitted via Your My Account instead of a cancellation request.
Schedule of Cancellation Fees:
- Cancellation Less than 14 days prior to shipment: Cancellation Fee: $10.95
- Cancellation Between 14 to 30 days prior to shipment: Cancellation Fee: $10.95
- Cancellation More than 30 days prior to shipment: Cancellation Fee: Nil
Please click here to learn more about how to cancel an upcoming order.
If you have any questions, please feel free to contact a member of our Customer Happiness team by filling out the form here.