We can confirm that all On-Demand bookings are linked to an active account.
Please log in with your email address and if you need to reset your password, please click here!
Once logged in, please proceed to 'My Orders' and request a refund on your most recent booking.
To learn more about our refund policy, please click here!
If you have any questions, please feel free to contact a member of our Customer Happiness team at firstname.lastname@example.org or simply click on the 'Live Chat' icon you see in the bottom right-hand corner of the screen.