To cancel an order please log into your account on our website, click 'my account' and select 'orders' to see your upcoming bookings.
Once you have done this, click on the upcoming order which you wish to cancel.
Select 'cancel order', then proceed to complete the 3 step process before submitting your request.
From here, we will receive a confirmation email shortly after you have completed this cancellation process.
You will only be able to request a refund if your order has already been dispatched from the GlamCorner warehouse.
Please note; a $12.95 cancellation fee will be applied when cancelling within 7 days of your rental period, and a $7.95 cancellation fee will be applied when cancelling over 7 days but less than 14 days of your rental period. No cancellation fee applies when cancelling your booking prior to 14 days before your rental period.
Kindly note that all Cancellation Fees will be deducted from your Refund Amount.
If you have any questions, please feel free to contact a member of our Customer Happiness team at hello@glamcorner.com.au or simply click on the 'Live Chat' icon you see in the bottom right-hand corner of the screen.